LEGAL POLICY

Guarantee Policy

All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until 12am midnight on the scheduled day of arrival.

Deposit Policy

A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, gift voucher or in cash. Deposits are non-refundable.

Payment

Payments to Hotel Serwir are to be made on the date(s) and in the amounts to be calculated as specified at the time of booking or outlined in contracts made. If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of Hotel Serwir. Any additional charges due to Hotel Serwir for services provided shall be paid by the Client on presentation of an invoice. For room reservations made using the advance purchase rate full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation made less than 14 days prior to arrival. Cash payment is not accepted for walk in guests – a valid credit or debit card must be swiped trough the chip and pin machine and adequate authorization taken. All walk in and same day booking guests must provide photographic identification on arrival regardless of their nationality.

Cancellation and “No Show” Policy

Any room cancellations must be made by 3pm local time, the day prior to scheduled arrival to avoid a penalty of one night’s room charge. For groups of 6 rooms or more, different cancellation policies may apply, as described in any Group Contract.

Group Policy

For reservations requiring 6 rooms or more please contact our Group Inquiry Department (groups@serwir.be) at the hotel.

Room Availability

Specific rooms cannot be guaranteed. Reserved rooms are available to the guest from 3pm on the arrival date. Rooms must be vacated no later than 11am on the day of departure. Additional charges will be applied to the guest account for later departures, the hotel may charge 50% of the full published rate on the room for additional use of the room until 6pm, and 100% of the full published rate if after 6pm.

Pet and Guide Dog Policy

Animals are not accepted unless assisting guests with disabilities in which case the animals are accommodated free of charge.

Extra Beds

Extra rollaway beds are available at €20 per night including VAT. We are delighted to provide baby cots for children up to two years of age with our compliments.

Meal Plan

All rates are on a Room Only basis unless otherwise stated.

CCTV

In the public areas of Hotel Serwir and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of Hotel Serwir and security for all its Clients and staff. For further information regarding the hotel’s CCTV application should be made to the General Manager.

General Notice

Hotel Serwir strives to ensure that the Contents of this site are accurate and reliable. However, Hotel Serwir and its agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, Hotel Serwir disclaims any warranty of any kind, whether express or implied, so to any matter whatsoever relating to this Website and any links thereto and therefrom, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose. Hotel Serwir does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. Hotel Serwir will from time to time revise the Contents and/or the products, services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this website.

Best Rate Guarantee

It is important to us that the rates we offer directly to our guests are the best possible rates available anywhere. Make your reservation directly with Hotel Serwir for the best rate, guaranteed. If within 24 hours of making your reservation you find a lower publicly available rate anywhere else online, we will be more than happy to match this lower rate.

Terms and Conditions

For our Best Rate Guarantee to be valid, it must satisfy all of the terms and conditions listed below:

1. Reservation must be made directly with Hotel Serwir prior making the claim, either via Hotel Serwir website or directly with our reservations team.
2. The Best Rate Guarantee is applicable against bookable rates for the same length of stay, dates of reservation, room category, number of persons, currency and reservation conditions.
3. A claim must be submitted within 24 hours after making the direct reservation with Hotel Serwir and at least 48 hours before the scheduled arrival.
4. Hotel Serwir reservation department will investigate and inform you of our decision within 24 working* hours of having received your claim. *Claims will be processed from Monday to Friday, between 8am and 8pm
5. Hotel Serwir Best Rate Guarantee does not apply to:
   - Hotel packages or travel packages bundles with flights, car hire, tours etc.
   - Discounted rates not available to the general public, e.g. negotiated rates, closed user group offers
   - Taxes, gratuities, service charges or other fees and incidental charges
6. To proceed with the claim please send us all the following information via email to info@serwir.be
   - Guest name
   - Reservation Confirmation Number
   - Arrival and Departure dates
   - Website address where you found the lower rate, or details of the travel professional’s quotation
   - If possible a screen grab or print screen of where the lower rate is found

Insurances

The Hotel has no responsibility for items stored within the Hotel property. The Hotel will however take responsibility if damage or loss of any item is caused through negligence by the Hotel. The guest is responsible for reporting any damage to Hotel property.

Force majeure

Strike, lockout, fire, delivery restrictions or other circumstances that are beyond the Hotels responsible control, entitles the Hotel to cancel the reservation without reimbursement. The Hotel also reserves the right to adjust the price for taxes/fees, which are beyond the control of the Hotel.

 

Hotel Serwir reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion.

 

This notice was last updated on 15th March, 2019.